Zamfoo Knowledgebase & Documentation
Browse 35 Zamfoo Reseller guides (including the Apex Operations Center, WHMCS Autogrant, and Account Sync) and 23 Zamfoo Malware Protect guides with source-verified procedures and interface screenshots.
Install Zamfoo Reseller
Install Zamfoo Reseller, then enter your license key in WHM.
For: Root only
Uninstall Zamfoo Reseller
Remove an RPM installation of Zamfoo Reseller from WHM.
For: Root only
Reinstall or upgrade Zamfoo Reseller
Use the same installer to repair or update an RPM installation of Zamfoo Reseller.
For: Root only
Change the Zamfoo Reseller license key
Replace your Zamfoo Reseller key without reinstalling the plugin.
For: Root only
Resolve licensing errors and server changes
Find out why your license is rejected or move it to another server.
For: Root only
Understand reseller tiers and account owners
Understand who can own accounts in Zamfoo.
For: Root and resellers
Use the dashboard and account tree
Find an account and see which reseller owns it.
For: Root and resellers
Suspend and unsuspend accounts
Pause an account and restore access when it is ready.
For: Root and resellers
Terminate an account or reseller subtree
Permanently delete an account from the server.
For: Root and resellers
Upgrade or downgrade reseller tiers
Change an account to a different reseller tier or package.
For: Root and resellers
Move accounts to a new owner
Move an account to another reseller.
For: Root and resellers
Configure package Autogrant
Choose the reseller tier that new accounts receive when they use a WHM package.
For: Root and resellers
Provision reseller accounts from billing software
Create reseller accounts from billing orders using a WHM package.
For: Root only
Set package account, disk and bandwidth limits
Set how many accounts and how much disk or bandwidth a package allows.
For: Root only
Configure global and interface settings
Change Zamfoo’s server settings and display preferences.
For: Root and resellers
Choose features for lower resellers
Choose which WHM features lower resellers may use.
For: Root and resellers
Reconcile Zamfoo and WHM account tracking
Fix differences between WHM’s account list and Zamfoo’s tracking.
For: Root only
Move accounts to another server
Move hosting accounts, then check their Zamfoo owners and tiers.
For: Root only
Read activity logs and open account sessions
Check an account action in the log or open an authorized account session.
For: Root and resellers
Use Apex Operations Center
See which accounts need attention and how complete the measurements are.
For: Root and Apex (read-only)
Search accounts and operational activity
Find accounts, domains, IPs and recent activity in Operations Center.
For: Root and Apex (read-only)
Inspect account health and resource history
See an account’s current health, how it is measured and its recent history.
For: Root and Apex (read-only)
Diagnose DNS, HTTPS and certificate issues
Check a domain’s DNS, public HTTPS response and certificate as Root.
For: Root only
Check an IP and clear a temporary block
Find out why a customer is blocked, clear an eligible temporary block as Root, or request a Root review as Apex.
For: Root (Apex can check and request)
Manage permanent blocks and trusted IPs as Root
Remove a permanent block or trust an IP using Root access.
For: Root only
Review and stop a stuck PHP worker
Stop one stuck PHP worker that belongs to an account, as Root.
For: Root only
Triage incidents and handle Root reviews
Work through concerns, use guided fixes and answer IP block reviews.
For: Root (Apex can read)
What Apex resellers can see and do
Understand the read-only Apex console and how Apex resellers ask Root for help.
For: Root and Apex (read-only)
Configure monitoring thresholds and retention
Choose when Operations Center raises concerns and how long history is kept.
For: Root only
Limit accounts under an Apex reseller
Set how many accounts of each tier an Apex reseller can have.
For: Root only
Install Zamfoo Malware Protect
Finish setting up Malware Protect and its account reports on a WHM server.
For: Root only
Set up alerts and the weekly digest
Get WHM notifications and email when concerns open, and a weekly summary.
For: Root only
Uninstall Zamfoo Malware Protect
Remove Malware Protect’s timer, WHM app and cPanel reports.
For: Root only
Pause alerts with maintenance windows
Stop alerts during planned work without losing monitoring.
For: Root only
Reinstall or repair Zamfoo Malware Protect
Repair the Malware Protect timer, menus and account reports.
For: Root only
Turn on uptime and DNS blocklist checks
Check each site over HTTPS and your server IPs against DNS blocklists.
For: Root only
Licensing for Malware Protect
How Malware Protect is licensed and which other licenses it uses.
For: Root only
Review incident history and reports
See resolved concerns, time to resolve and the accounts with the most concerns.
For: Root and Apex (read-only)
Run an account or server scan
Scan one account or every account with an installed scanner.
For: Root only
Prepare scanners for Malware Protect
Install a supported scanner and set it to report only.
For: Root only
Choose scan speed and stop a scan
Balance scan speed against server load, or stop a scan in progress.
For: Root only
Review and filter malware detections
Find the files you need in Detections & cleanup.
For: Root only
Review and confirm a cleanup
Check the proposed action for each selected file, then clean it.
For: Root only
Clean all detections in an account or on the server
Use Clean All for every active detection in the selected scope.
For: Root only
How cleanup repairs files
Understand the order Malware Protect uses to repair, quarantine or leave files for review.
For: Root only
Pause, resume and cancel cleanup jobs
Control a running cleanup and retry verification.
For: Root only
Check a website after cleanup
Run a website check for one account from Reports.
For: Root only
Ignore and stop ignoring detections
Hide a reviewed false positive without cleaning it, and bring it back later.
For: Root only
Handle files that need review or verification
Deal with files cleanup left unchanged and repairs waiting for the scanner.
For: Root only
Browse quarantine and recovery backups
Find quarantined files and the originals saved before repairs.
For: Root only
Restore a quarantined file or recovery backup
Put an original file back on the website.
For: Root only
Delete saved copies and understand retention
Permanently remove quarantined files and recovery backups you no longer need.
For: Root only
Export malware reports
Download summary and per-file reports, or print one.
For: Root only
Use account malware reports
See malware reports as Root, as a reseller or as a cPanel user.
For: Root, resellers and cPanel users
Request and approve account scans
Let account owners ask for a scan and approve it as Root.
For: Root and cPanel users
Check maintenance and resolve busy or interrupted work
Keep background work running and recover stalled scans or cleanups.
For: Root only
Refresh resource usage and manage notifications
Refresh account usage and read Zamfoo messages.
For: Root and resellers
Download your account’s malware report
Save the malware report for your cPanel account.
For: cPanel users
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