Before you start

Use an account with permission to manage the target. Suspending an account can interrupt its websites and logins.

Steps

Find the account.

Open Account Management. Search for the exact username or domain.
Select the account.

Select its row and choose Suspend.
Choose how much to suspend.

Review Entire account (Including child accounts). Select it only if all accounts below this reseller should be included.
Add a reason and confirm.

Enter the reason. Root can use Root lock when lower resellers must not undo the suspension. Read the confirmation and submit.
Restore access when appropriate.

Find the same account, choose Unsuspend and review the same child-account options. Confirm and check access.

The chosen accounts show the new state in Zamfoo and WHM. Check a website or login to confirm access.

A Root lock can prevent a reseller from removing a suspension. If a change fails, ask Root to check the reason before retrying.

LEARN BY DOING

Choose a step to review its instructions and reference screen. Terminal output is an example.

Step 1 of 5

Choose a step

Open Account Management. Search for the exact username or domain.

Terminal / console example

Example only. Nothing runs on a server from this guide. Replace placeholders before using a command yourself.